Customer Service Executive

About us

At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers.

We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Customer Service Executive

Glasgow, Head Office

Full time, Permanent

Monday to Friday, 39.5 hours per week

£25,580.40 plus target related commission (up to £400 per month)

• 28 days annual leave increasing with length of service
• 4 public holidays
• private medical cover
• life insurance
• private pension
• staff discounts and more

• Answer inbound calls within the target set out by the business. Answer all calls in a friendly, confident, and professional manner even if you are under pressure.
• Keep customers informed and updated until issue is resolved.
• Process all incoming product and applicable machine orders which will be received via telephone or electronically. All orders must be processed accurately and punctually.
• Remain up to date with our products, services and offers.
• Act as a liaison with logistics, carriers and colleagues in other departments to investigate and resolve delivery issues.
• Show willingness to learn and to pass on what you have learned.
• Work independently as part of a team to ensure all shifts are sufficiently covered. Provide flexibility to cover other team members absence, holidays etc.

Significant relevant experience in a Customer Service / call handling environment. Demonstrable experience of achieving targets in an office administration environment and handling technical and product specification enquiries.

• Ability to work to targets set by the business.
• Excellent interpersonal, good written and oral communication skills.
• Computer literate.
• Excellent planning and organisation skills to manage own workload to expected standards.

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can. Thanks, from the Team @ Matthew Algie

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

Please note this is not a sponsored role, you MUST have Right to Work in the UK.