Resident Services Assistant – Student Accommodation

Location: Glasgow G1
Job Type: Temporary
Duration: 4–6 weeks
Days: Monday to Friday
Hours: 10.00am – 6.00pm
Salary: £13.00 per hour

We are recruiting a Resident Services Assistant to support a busy student accommodation property in Glasgow. This customer-facing role is focused on delivering an excellent resident experience, providing day-to-day front‑of‑house support and assisting with the smooth operation of the site.

As a key member of the on‑site team, you will be the first point of contact for residents, visitors and prospective customers, ensuring a welcoming, professional and helpful service at all times.

• Provide exceptional customer service to residents, visitors and contractors
• Manage enquiries in person, by telephone and via email
• Support resident check‑ins, check‑outs and arrivals throughout the year
• Conduct property viewings and assist with leasing activity when required
• Assist with the planning and delivery of resident events and community initiatives
• Monitor communal areas to ensure high presentation standards are maintained
• Log maintenance requests and liaise with the maintenance team to ensure issues are resolved efficiently
• Support administrative tasks including record keeping, reporting and database updates
• Follow health and safety procedures and respond appropriately to emergency situations

• Previous experience within customer service, hospitality, retail, reception or student accommodation is desirable
• Strong communication and interpersonal skills
• Professional and friendly approach with a customer‑first mindset
• Confident using Microsoft Office and general computer systems
• Well organised with the ability to manage multiple tasks effectively
• Able to work independently and as part of a team
• Reliable, proactive and adaptable in a fast‑paced environment