Collections Advisor

Collections Agent

Salary 25,500

Monday - Thursday 8am-4pm

Friday 8am-3pm

Fully office based

To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service.

• Speaking to customers regarding overdue accounts
• Negotiate and agree sustainable repayment plans based on customers' circumstances
• Identify and elevate vulnerable customers in line with company procedures
• Follow up on missed payments including unpaid direct debits
• Maintain accurate records of all conversations and actions on internal systems
• Work to daily, weekly, and monthly collections targets
• Liaise with third‑party collection agencies when required
• Review and progress accounts towards further recovery action where appropriate

• Experience in a telephone‑based collections, debt recovery or call centre environment is desirable
• Confident communicator with strong negotiation skills
• Resilient, persistent, and able to handle challenging conversations
• Empathetic approach with the ability to treat customers fairly
• Strong organisational skills and attention to detail
• Ability to work both independently and as part of a team

• Professional and confident telephone manner
• Calm under pressure and results‑focused
• Energetic and can work with purpose

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.