Healthy Homes Customer Experience Assistant

Wheatley Homes Glasgow

Job title: Healthy Homes Customer Experience Assistant

Salary: SCP 23-26 (£32,458 - £35,620) per annum

Contract: Temporary for 6 months

Work pattern: 35 hours per week, Monday to Friday

Location: 350 Darnick Street, Glasgow, G21 2 (Fixed Office Based Worker)

Role requirement: Level 1 Disclosure check required

We have an exciting opportunity to join our Repairs Team as a Healthy Homes Customer Experience Assistant, where you’ll be at the heart of delivering outstanding service to our customers.

Working as part of a highly motivated and supportive team, you’ll engage with customers across a range of channels including telephone, SMS and email. You’ll take ownership of enquiries, providing a professional, empathetic and consistent service, resolving issues at the first point of contact wherever possible.

This is more than a traditional customer service role. You’ll play a key part in supporting customers experiencing damp, mould and wider Healthy Homes issues, helping to ensure their cases progress effectively and in line with key timescales and legislation. You’ll monitor customer cases, provide clear updates, and identify and elevate risks, delays or concerns to ensure our customers are kept safe and supported.

Day-to-day, you’ll help support our customer journey — all while ensuring accurate records are maintained and customers understand what will happen next.

You’ll also contribute to improving our services by capturing customer feedback and working collaboratively with colleagues and partners across our organisation to deliver a sector-leading Healthy Homes customer experience.

We’re looking for people who are passionate about delivering excellent customer service and making a real difference to customers’ lives.

You’ll be someone who:

• Enjoys speaking to and supporting customers across multiple channels
• Can listen, understand and respond with empathy and professionalism
• Takes ownership of queries and works proactively to find solutions
• Is organised and able to manage a fast‑paced, varied workload
• Is confident using digital systems and technology
• Builds positive relationships with colleagues and works well as part of a team
• Demonstrates a positive, inclusive and customer‑first approach in every interaction

Closing date: 19th of June 2026 at 5pm