Process & Payment Advisor

Are you a dedicated and proactive individual looking for a new opportunity? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we're looking for a Process & Payment Advisor to join our Customer Service team, where you’ll play a key role in supporting customers throughout an important stage of their journey.

As a Process & Payment Advisor, you'll take ownership of prepaid funeral plans from application through to activation, ensuring every customer receives a smooth and professional experience.

• Managing funeral plans from initial application through to completion
• Coordinating with funeral directors to allocate plans where required
• Resolving queries and handling any issues that arise throughout the process
• Scheduling and processing customer payments accurately and efficiently
• Responding to customer enquiries by phone and providing updates on plan progress
• Monitoring and reporting on the status of plans to ensure timely completion

This is a varied role where no two days are the same, offering the opportunity to make a meaningful impact while developing your skills in a supportive team environment.

We're looking for someone who puts customers at the heart of everything they do and enjoys working in a fast-paced, collaborative environment.

• A customer-focused mindset and a genuine desire to help others
• Strong problem-solving skills and the confidence to make informed decisions
• Excellent communication skills, both written and verbal
• The ability to manage your workload effectively and take ownership of tasks
• Adaptability and resilience when handling changing priorities
• A positive attitude and a team-oriented approach

If you're looking for a rewarding role where you can make a difference and be part of a supportive, customer-focused team, we'd love to hear from you.