Graduations-assistant

Graduation Assistant (Summer Graduation Ceremonies)

Location:

Glasgow

Contract:

Temporary 23rd June to 3rd July

Hours:

Monday to Friday 9.00am to 4.00pm
Pay Rate:  £13.45 per hour

Job Purpose

Our client is seeking to recruit a team of enthusiastic and professional Graduation Assistants to support the delivery of their Summer Graduation Ceremonies.

Working as part of a dedicated team, you will provide a welcoming first point of contact for graduating students and their guests, helping to ensure that ceremonies run smoothly and efficiently.

You will develop and maintain a working knowledge of graduation procedures and associated administrative processes, providing guidance and support to students throughout their graduation experience.

Main Duties and Responsibilities

Check and verify degree parchments for accuracy
Allocate graduation guest tickets in accordance with established procedures
Sign in graduating students and maintain accurate attendance records
Identify and resolve student enquiries and issues within agreed guidelines
Escalate complex issues to Graduation Staff where appropriate
Assist with queue management and crowd flow to minimise bottlenecks and support the smooth running of events
Provide information, guidance and assistance to students and guests throughout the ceremonies
Contribute positively to the overall graduation experience by delivering a high standard of customer service
Knowledge, Qualifications, Skills and Experience
You will be able to demonstrate:

Experience of participating in or supporting large-scale events

Experience of working effectively as part of a team
Excellent communication and interpersonal skills
Strong numeracy and literacy skills, with a high level of accuracy and attention to detail
An enthusiastic, helpful and approachable manner

Experience of delivering high-quality customer service, including providing direct support, advice and guidance
The ability to deal sensitively with students, exercising tact, diplomacy and discretion
The ability to remain calm, professional and organised under pressure
Recently graduated from university or have experience of working within a higher education environment would be advantageous
About You

We are looking for individuals who are reliable, organised and committed to providing an excellent experience for graduating students and their guests. You will enjoy working with people, thrive in a team environment, and take pride in delivering a professional and welcoming service during one of the University's most important celebrations.

Apply now to play a key role in making graduation a memorable occasion for students and their families.