Bask Health: Customer Success Advocate

Customer Success at Bask Health is AI‑first and customer‑obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self‑serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

• Work AI‑first:
  Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate:
  Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
• Make automation legible and trustworthy:
  Help customers understand what Bask’s platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.
• Share AI‑native workflows:
  Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
• Manage all current customer data.
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
• Find comfort in working in a fast‑paced startup environment.
• Believe no task is too small and no task is too tall.
• Work weekends.

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce and the telehealth space.
• Experience with large‑to‑enterprise‑size customer book of business.
• Creative problem‑solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• An entrepreneur mindset.
• Highly articulate, with the ability to communicate effectively both when speaking and writing.
• Highly organized, with the ability to juggle multiple projects in a fast‑paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.).
• Proficient in English is a must.
• Salary is in USD and we are flexible with compensation.