Customer Information & Engagement Coordinator x

Your new company

Our client is now looking for four Customer Information & Engagement Coordinators to join them on a temporary basis to support them with enquiries from the public both in person and across multiple channels.

Your new role

As a Customer Information & Engagement Co-ordinator, you'll be at the centre of customer communications and engagement activity. You'll act as a key point of contact, ensuring visitors receive accurate, timely information and a consistently high-quality experience-both online and on-site.

You'll work collaboratively across teams, including operations, marketing, ticketing and volunteer coordination, to support a seamless and memorable event journey.

What you'll need to succeed
Customer Communications

• Manage and respond to customer enquiries across email, social media and in-person channels
• Provide clear, accurate information on schedules, venues, ticketing, transport and services
• Draft and maintain customer-facing content including FAQs and guidance materials
• Monitor incoming queries and escalate complex issues where appropriate

Engagement & Experience

• Support the planning and delivery of public engagement campaigns
• Assist with fan engagement activities and feedback initiatives
• Help ensure inclusive, acces...