Receptionist, Customer Service​/HelpDesk

We Offer

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Full time:
Monday, Tuesday, Friday 8:30am - 5:30pm, Wednesday 11am - 8pm and Saturday 9am - 6pm

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face‑to‑face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

• Act as the first point of contact for our customers in person and on the phone.
• Manage a large volume of customer calls and deal with enquiries effectively and efficiently.
• Ensure customer areas are kept tidy and presentable and that customers are well looked after.
• Work proactively with all departments within the branch.
• Go the extra mile for all customers.

• Fantastic telephone manner.
• Excellent interpersonal skills.
• Genuine interest in delivering excellent service and going above and beyond for customers.
• Confidence to work independently and also as part of a team.
• Highly organized with the ability to multi‑task.

• Knowledge of Cisco telephony.
• Understanding of Microsoft Office and Excel.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.