Operations Coordinator

An exciting opportunity has arisen to join an industry-leading organisation as an Operations Co-Ordinator. This is a fully office-based role, with working hours of either 8:00am-4:00pm or 10:00am-6:00pm, offering flexibility to suit business and individual needs.

The Role

• Cataloguing and verifying items arriving at the premises
• Handling customer enquiries via email, telephone, and face-to-face
• Preparing customer orders for collection
• Assessing the condition of items and determining their suitability for sale or distribution
• Coordinating inbound shipments and uploading product images to the website

Benefits

• Company pension
• Private medical insurance
• Free on-site parking
• Bi-annual, performance-based company bonus

Person Specification

Essential Skills & Experience

• Strong organisational skills with the ability to manage multiple tasks efficiently
• High level of attention to detail, ensuring accuracy in data handling and record-keeping
• Excellent verbal and written communication skills, with a professional approach to customer interaction
• Experience dealing with customer enquiries across email, telephone, and face-to-face channels
• Ability to consistently assess the condition and quality of physical items
• Competent IT skills, including experience with databases, websites, or stock management systems
• Ability to work independently, using initiative, while also contributing effectively within a team

Personal Attributes

• Professional, presentable, and customer-focused approach
• Self-motivated with a proactive attitude
• Reliable and conscientious, with a strong sense of responsibility
• Flexible and adaptable within a fast-paced, varied environment
• Willingness to learn, develop, and take on new skills
• A strong team player who can work to tight deadlines