Customer Service Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.

With a firm commitment to exceptional customer service and working to high performance standards, as a Customer Service Agent, you will be joining our team as a customer-facing ambassador for our global aviation partners. You will provide an excellent pre-flight experience, checking in and boarding passengers and processing their luggage and other items for travel.

• Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
• Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
• Check customers into airline systems adhering to policies and procedures. Issue boarding passes and bag tags with the correct AAA following.
• Perform general lounge functions of welcoming guests and dealing with passenger queries/upgrades.
• Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• A full 5 year work/unemployment/education history
• Proof of Right To Work in the UK
• Aptitude for working with a variety of information technology
• Diligent attention to detail
• Criminal Record Check and Airside Security Clearance

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.