Customer Service Representative - Information Discovery

Position: Customer Service Representative - Information Discovery Day
## Customer Service Representative - Information Discovery Day Solicitarlocations:
Reino Unido, Glasgow posted on:
Publicado hoytime left to apply:
Fecha final: 1 de julio de 2026 (Quedan 5 días para realizar la solicitud) job requisition :
R-29499
** Be the Calm, Confident, Customer-Focused Voice That Makes a Difference*
* ** Step Into Your Future at the Customer Service – Faults & Emergencies Recruitment Discovery Day
** A caring and efficient approach is at the heart of this role — supporting customers when they need us most. If you’re looking for a role where your calm, confident and steady voice genuinely helps people during faults and emergency situations, join us at our Faults & Emergencies Recruitment Discovery Day and learn about a customer-focused career where your reassurance, quick thinking and professionalism truly matter.

This is your chance to meet the team and experience the environment.
** Event Details*
* ** Wednesday 1st of July 2026
**** Glasgow Hilton, 1 William Street, Glasgow, G3 8HT

**** No appointment needed — just drop in between 10:00am – 6:30pm*
* ** What You’ll Experience*
* · Meet the Team:
Learn about the role and how we support customers through real-time incidents.
· Live Q&A:
Shift patterns, training, progression — ask it all.
** About the Role – Customer Service Representative, within Faults & Emergencies Team
** When customers call with a fault, outage or urgent issue, you’re the first person they speak to. Your ability to stay calm, reassure people, and take control makes a real impact — especially during storms and high-pressure events.
** This role suits people who:*
* · Are customer focused and genuinely caring
· Excel on the phone, communicating clearly and confidently
· Have excellent PC skills and can navigate multiple systems with ease
· Remain composed under pressure
· Are self-starters who take initiative
· Work confidently both independently and within a close-knit team
· In between calls, you’ll complete infill work to help keep everything running smoothly.
** What You’ll Be Doing*
* · Handling inbound and outbound calls calmly and professionally
· Reassuring customers and accurately logging incidents across multiple systems
· Providing updates and coordinating with engineers
· Supporting vulnerable customers with extra care
· Making proactive wellbeing calls when needed
· Completing infill tasks between emergency calls
** Shift Patterns*
* ** Full-Time Roles
** Our full-time shift pattern offers 4 day working weeks, giving you significantly more time off than traditional shift patterns. You will work on a 10-week rotation, with your shifts changing, encompassing some earlier shifts and some ending at midnight — all within a stable cycle you can plan around.
** Part-Time Roles (Weekend-Only or Evenings and Weekends)
** If you prefer a focused schedule, we also offer weekend-only part-time roles, as well as patterns which include evenings and weekends, ideal for those who want consistency with specific requirements.
** Location
* * The Customer Service Representative roles are based at our modern purpose-built Scottish Power HQ at 320 Saint Vincent Street, G2 5AD
.
** Starting Salary & Benefits
** In return, we offer a competitive starting salary of **£30,150 per annum** (pro rata for part-time roles), enhanced by a
** 28% shift allowance**.As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.

With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.  At Scottish Power, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:
· 36 days annual leave
· Holiday Purchase – perfect your work/life balance with extra annual leave
· Share Schemes
· Payroll Giving and Charity Matched Funding
· Technology Vouchers – save more and spread the cost of your technology purchases
· Electric Vehicle…