Customer Service Representative

Job Overview

People don't just come here to place bets, they come for the experience. At William Hill, you will be at the heart of it all, putting our customers first and getting to know them and the communities in which we live and work. If you're a people person, you'll enjoy the support, training, and encouragement to build a career that raises your game and keeps you motivated.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Our shops have a variety of opening times between 8am and 10pm, Monday to Sunday. Shifts are on a rota basis, subject to change, and will include evening and weekend work.

• Annual pay review & bonus scheme
• 28 days holiday annually (pro‑rata)
• Paid birthday day off (one extra day during birthday month)
• Pension plan with 4% employer match
• Discounts in high‑street shops, cinemas, and holidays
• Training and development opportunities, including career advancement from within

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage customers from all walks of life

Once you've applied, our Talent Acquisition team will review your application. Successful candidates will be invited to complete an online assessment via Hire Vue, followed by an interview.