Customer Service Team Lead: Coaching, SLA & CX Champion
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-06
Listing for:
HarperCollins UK
Full Time
position Listed on 2026-07-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Harper Collins UK is looking for a Customer Service Team Manager in Glasgow to integrate with the Customer & Clients Services Team. The role involves coordinating team efforts, ensuring high-quality customer support, and improving processes.
The ideal candidate will have proven experience in customer service, strong management skills, and the ability to handle issues expeditiously while maintaining a motivated team.
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