Backshift Helpdesk Team Leader - Drive Service Excellence
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-07
Listing for:
City Facilities Management Holdings Ltd
Full Time
position Listed on 2026-07-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
City Facilities Management Holdings Ltd is looking for a Helpdesk Team Leader to lead and motivate a team of Customer Service Representatives (CSRs) in Glasgow. This role involves ensuring the highest level of customer care, coaching team members, and conducting performance evaluations.
The ideal candidate will have strong leadership skills, a background in customer service, and proficiency in using the Mercury system. This permanent position offers a competitive salary and great company benefits.
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