Customer Success Advisor

Company Description

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Employment: Full time – 40 hours per week
Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award‑winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family‑run business, passionate about our exquisite products and experts at delivering a high‑end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues and our communities.

As a Customer Success Advisor you will provide ‘cut‑above’ customer support via telephone, email and other channels.

• Process customer orders in a timely and efficient manner and maintain an accurate dispatch log
• Respond promptly to customer inquiries and provide advice and support in line with our luxury standards
• Build and maintain strong working relationships with our branches and wider teams
• Package and post high‑value web orders and special orders securely and in line with company policy
• Provide confident after‑care support, including managing exchanges and returns, escalating more complex cases to senior team
• Enhance sales performance by responding to sales queries
• Maintain departmental KPIs, including process accuracy, customer satisfaction, response times and sales

• Previous retail experience is advantageous
• Passion for jewellery, gemstones and precious metals
• Excellent interpersonal skills with the ability to engage and connect with clients
• High attention to detail and accuracy

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Generous staff discounts