Customer Service Executive

Are you someone who thrives on keeping projects moving, building strong client relationships, and making sure every detail falls into place? If you enjoy being at the heart of a fast-paced business where no two days are the same, this could be the opportunity you’ve been waiting for. Join a market-leading printing company where your ability to coordinate, communicate, and deliver exceptional customer service will make a real impact.

Reporting to the Customer Services Manager, you’ll take ownership of a portfolio of customer accounts, ensuring projects are expertly managed from initial concept through to successful completion.

Acting as the main point of contact for your clients, you’ll build lasting relationships by providing outstanding support, offering solutions, and delivering an exceptional customer experience. You’ll work closely with internal teams to coordinate projects, raise production jobs, monitor progress and costs, and ensure deadlines are met while resolving any queries quickly and effectively.

This is a varied role where organisation, attention to detail, and the ability to juggle multiple projects are key. You’ll be part of a collaborative team, working in a dynamic environment where communication, problem-solving, and a proactive mindset are highly valued.

• Has excellent customer service and relationship-building skills.
• Is highly organised with the ability to manage multiple priorities.
• Thrives in a busy, fast-paced environment.
• Has strong communication and problem-solving abilities.
• Enjoys working collaboratively across different departments.
• Takes ownership and pride in delivering an outstanding customer experience.

This is an excellent opportunity to join an established and growing business where you’ll play a pivotal role in delivering projects that exceed customer expectations.