Customer Service Advisor​/7 shift pattern

Location:

Glasgow or Isle of Man Barclays Campus with hybrid working options.

Working Hours:

You’ll work across a 24/7 rotating shift pattern, covering a mix of weekday and weekend shifts including evenings, nights and occasional afternoons to support global client needs.

Contract Type:
Permanent.

We’re growing our team to better support our global market clients, extending our service beyond core business hours to meet their everyday banking needs. Join us as a Customer Service Advisor and be part of this next phase of growth. In this role, you’ll deliver a great experience for our clients as their first point of contact. You’ll support them with their everyday banking needs, building strong relationships, developing your skills and growing your knowledge in a fast‑paced, client‑focused environment.

• Rotation across day, evening and overnight shift, including a mix of weekdays and weekend working
• Typical shift times range between 20:00 – 06:30 and 22:15 – 09:00, with some afternoon and evening shifts (14:00 – 23:45)
• Built on an 8‑week rotational cycle to provide variety and fairness across shifts

• Deliver client service across telephony and written channels.
• Build trusted relationships by understanding needs and responding with empathy and professionalism.
• Support clients with their banking products and services, offering solutions that meet their circumstances.
• Listen carefully to understand and provide clear, accurate, and timely support.
• Work collaboratively with colleagues to deliver a consistent, high‑quality experience.
• Follow policies and processes to maintain a strong risk and control environment.

At Barclays
, you will join a welcoming and supportive team where people truly come first. We offer hybrid working, a competitive benefits package and a strong culture of coaching, learning, and development.

From day one, you’ll benefit from comprehensive training and ongoing support to help you grow, succeed, and build a meaningful career with us.

To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

• Collaboration across multiple digital channels to personalize each interaction with a customer.
• Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

• To meet the needs of stakeholders/ customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader…