Client Service Team Leader​/7 shift pattern

About The Role

We’re growing our team to better support our global market clients, extending our service beyond core business hours to meet their everyday banking needs. Join us as a Customer Service Leader and play a key role in this next phase of growth. In this role, you’ll lead and inspire a team to deliver a consistently excellent service. You’ll create a high‑performing, inclusive environment where colleagues feel supported, motivated and empowered to succeed, driving the best possible outcomes for our clients.

Glasgow Barclays Campus or Isle of Man with hybrid working options.

Working Hours: You’ll work across a 24/7 rotating shift pattern, covering a mix of weekday and weekend shifts including evenings, nights and occasional afternoons to support global client needs.

• Rotation across day, evening and overnight shift, including a mix of weekdays and weekend working.
• Typical shift times range between 06:30 - 20:00 and 09:00 - 22:15, with some afternoon and evening shifts 14:00 – 23:45.
• Built on an 8‑week rotational cycle to provide variety and fairness across shifts.

• Leading, inspiring and developing colleagues to achieve their full potential.
• Creating a positive, inclusive environment where colleagues feel valued and supported.
• Building team capability through regular feedback, coaching and structured 1:1s.
• Leading your team to deliver a consistently strong client outcomes.
• Ensuring every client interaction is handled with professionalism, empathy and care.
• Setting clear objectives and supporting the team to achieve performance outcomes.
• Monitoring performance and taking action to address gaps across key metrics.

Balancing client outcomes, efficiency and risk, while collaborating with partners to drive strategic priorities.

At Barclays, you will join a welcoming and supportive team where people truly come first. We offer hybrid working, a competitive benefits package and a strong culture of coaching, learning, and development.

From day one, you’ll benefit from comprehensive training and ongoing support to help you grow, succeed, and build a meaningful career with us. To give candidates greater choice and flexibility, we also host an assessment evening that provides an additional and convenient way to take part in our hiring process.

Our Values of Respect, Integrity, Service, Excellence and Stewardship guide the way we work every day. These values shape how we support our customers, how we work with one another and how we build meaningful and fulfilling careers.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

To lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available tools and enablers to grow business performance.

• Customer service to create excellent customer satisfaction and positively influence NPS (Net Promoter Scores), act as an ambassador for Barclays externally and internally, creating connections and growth for customers.
• Identification and maintenance of active performance management standards across the team, communicating to and inspiring colleagues to be commercially minded, achieve goals and expectations, measure them frequently and honestly to ensure personal growth and support early identification and intervention where required.
• Day to day running of the business, using internal and external insights to develop an effective business plan, making evaluative judgments to support customers with their financial needs and drive long term sustainable revenue growth in your area.
• Market research to understand market trends, competitive landscape, and regulatory changes to identify market opportunities.
• Cultivation of a resolution culture where leaders and colleagues are…