Customer Support Specialist; German-speaking

Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.

As a UK-based Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

• Respond to customer queries via phone, email and chat in a timely and professional manner.
• Trouble shoot and resolve customer issues ensuring a positive customer experience.
• Collaborate with other departments to escalate and resolve complex issues.
• Manage customer engagement tool.
• Collect customer feedback on our platform to support further development by the Product and Marketing teams.

• Native-level German both spoken and written is required.
• Experience in customer service or similar customer-oriented jobs.
• Team player with excellent communication skills, and the ability to thrive working in a remote team.
• Digitally savvy, with a clear openness towards using AI tools.
• Good knowledge of Excel and PowerPoint. Experience with Intercom is a plus.

We are currently considering candidates for different shift cadences. Overall, some of the following shifts – but not all – need coverage:

• From Monday to Friday, 07:00 am to 03:30 pm (with 30 minutes lunch break)
• Availability from 06:00 am to 02:30 pm occasionally is a plus
• From Wednesday to Sunday, with various shift starting times
• From Saturday to Wednesday, with various shift starting times

This is a non-office-based role and can be performed fully remote from within the UK. We cover travel costs for occasional visits to Zürich, so you can connect in-person with the rest of the team in our vibrant and unique office space in Zürich around twice or three times per year (2–3 days per trip expected).

£31,000 per annum.