Customer Support Executive

The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people and our world and we’re proud to say that our team know the Scottish hospitality industry better than anyone.

With unique insights and experience, we help shape what the nation is drinking.

As a Customer & Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts.

Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.

• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
• Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs
• Resolves queries in the best interest of both the customer and the company
• To carry out any reporting requirements as necessary
• Consistent demonstration of positive, role model behavior
• To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
• Ability to communicate effectively
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
• Develop good working relationships with all other areas of the business

• Experience in previous customer-facing roles
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Customer focused and a keen interest in problem-solving
• PC Literate
• Sales and/or Contact Centre experience preferred but not essential

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply.

Please let us know if you require accommodations during the interview process.