Customer Service Advisor – Banking

Overview

Acting as the first point of contact for customers over the phone. Assisting with day-to-day transactions, queries, and servicing. Updating customer records. Helping to keep our customers and the bank safe. Building relationships and finding solutions. Developing your knowledge of services and products to help our customers. Identifying new ways to improve the customer experience.

• Acting as the first point of contact for customers over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Updating customer records.
• Helping to keep our customers and the bank safe.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

• Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training.
• The ability to listen and communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Ability to follow process but also think on your feet.
• Openness to a broad range of activities even if outside of standard expectations.
• You will require the right to work in the UK (please see details below).