Front of House Host

Overview

We are looking for a Front of House Host to support the onsite Management team by providing a passionate and energetic gold standard service, ensuring a professional and welcoming first impression for all visitors and tenants.

Shift Pattern:
Monday to Friday.

If you answered yes to the qualities below, then you are exactly who we are looking for. Being part of an exciting, energised and dynamic team that excels within Guest Experiences and fully brings to life what amika represents.

• Are you a people person who can find common ground in any conversation you have?
• Do you take great satisfaction in making someone’s day, no matter how small?
• Do you gain energy from others?
• Can you excel at solving problems in a creative way?

• Create a welcoming lobby – take pride in setting up and maintaining the reception space.
• Greet and assist visitors with a smile and help them feel at home.
• Represent the client with care, showing professionalism and knowledge.
• Team up with building management to ensure contractors are doing their best work and lend a helping hand with extra tasks.
• Address issues with care: report concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem‑solving: approach challenges with a positive attitude, always looking for creative solutions.
• Plan exciting events and activations such as pop‑up markets, food stalls, and charity drives.
• Share the buzz on social media: keep everyone updated by posting the latest site events, news, and activities on your building social media channel.
• Meet our goals together: achieve our KPIs and SLAs while sharing feedback and ideas for improvements.
• Ensure a gold standard experience: collaborate with security and the wider site team to make sure every tenant enjoys exceptional service.

• Customer service experience in front‑of‑house or related roles.
• Exceptional customer care with a proactive approach.
• Positive and energetic attitude; well‑presented.
• Great communicator who expresses yourself clearly.
• Can‑do attitude with enthusiasm and a proactive mindset.
• Collaborative spirit and enjoys working in a team.
• Solution‑oriented focus on finding creative solutions.
• Tech‑savvy and comfortable with IT tools.

OCS UK & Ireland is a leading facilities management company with over 50,000 colleagues and a turnover in excess of £2 bn.

• Award‑Winning
  
  Employer:
  
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• Digital Learning:
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks:
  With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I – empowering colleagues with further development and qualifications.
• Flexible Pay:
  Access a portion of earned wages before payday with our Wagestream App (Contract Specific).

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.