Customer Service Advisor

Job Title and Compensation

Customer Service Representative | Glasgow | Hybrid | £20 per hour + Holiday Pay

Glasgow (Motherwell)

Initial 3-month contract (high likelihood of extension)

Hybrid – 2 days on site / 3 days from home

We're looking for a Customer Service Representative to join a major business transformation project, supporting business customers as they upgrade essential network equipment.

This is a fantastic opportunity for someone with strong customer service, coordination or scheduling experience who enjoys building relationships, solving problems and keeping projects moving.

• Contacting business customers via phone and email to upgrade the company's tech equipment (no selling)
• Explaining upcoming equipment upgrades and securing customer agreement
• Coordinating the next steps with internal scheduling teams
• Following up with customers to ensure successful engagement
• Maintaining accurate records and updating internal systems
• Supporting the successful delivery of a large-scale customer project

• Customer Service or Customer Success experience
• Excellent communication and relationship‑building skills
• Strong organisational and administrative abilities
• Confidence managing multiple customer interactions
• Ability to work independently and prioritise workload
• Experience with in a B2B environment is desirable but not essential

If you're an organised, customer‑focused professional looking for your next contract opportunity, I'd love to hear from you.