Desk Team Member | Pavilion Theatre | Zero

Welcome Desk Team Member | Pavilion Theatre | Zero Glasgow Pavilion

The Pavilion Theatre has firmly maintained its reputation as Glasgow’s number one variety theatre. With a distinctive reverence for tradition and an appetite for the highest quality entertainment, it remains the last stronghold of a long music hall tradition.

• To be the first point of contact for customers, dealing with queries and escalating where required.
• Effective use and maintenance of the ticketing database and systems.
• To sell and promote our products and merchandise as required.
• To undertake an effective stock rotation to ensure products are sold prior to their expiry date and minimise wastage.
• To set up and provide accurate sales reports.
• Manage ticket requests from companies, charities, promotions, and membership schemes.
• Excellent customer service including dealing with general enquiries, booking tickets, hospitality and maximising sales.
• Promoting and achieving membership levels.
• Cross training within other departments.
• Collaborate with the team to ensure the delivery of events, implement service standards, operating procedures such as scanning tickets, showing customers to their allocated seats, housekeeping, and setup of our event spaces.
• Keep a high and consistent standard of appearance, ensuring that the theatre’s image is always maintained.
• To liaise with the Venue Manager, ensuring the smooth operation of all hospitality led events.
• To complete any other delegated task that may assist the company in achieving its business objectives, as required by the Customer Experience Manager or Hospitality Manager.

This list of duties is not exhaustive, you may be required to undertake alternative or additional duties which will utilise your skills, experience, and capabilities.

• Passion for theatre and live entertainment, knowledge of the surrounding area.
• An exceptional eye for detail for written and numeracy, strong communication and listening skills when dealing with guests and colleagues.
• Willingness to learn new skills.
• Great team spirit.
• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.

• Discounted theatre tickets.
• Training and development plans.
• Hundreds of savings across retailers.

• Position Title:
  
  Welcome Desk Team Member
• Location:
  
  Pavilion Theatre
• Contract:
  
  Zero Hour
• Hours:
  
  Varied
• Annual Leave:
  Paid % of hours worked
• Salary: £12.85 per hour