Services Administrator; x2

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties:
Homes are our purpose, service and sustainability is our priority.

Due to recent promotions, we have an excellent opportunity for two highly motivated individuals to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

As part of our Frontline Services team, the Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

• Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
• Working with team members to ensure duty officer cover.
• Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
• Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
• Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
• Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
• Arranging and carrying out house visits/viewings for routine services.
• Maintaining and updating manual and computer records.
• Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including: annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

This post is subject to a satisfactory Disclosure Check.

For further information and an application pack, please visit our website
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Glasgow West Housing Association is a Living Wage Employer.

Promoting Equality.

Registered as a Scottish Charity NO. SCO
01667.