Golf & Turf Service Advisor - Milton Common

Farol Ltd is an extremely successful family-owned, multisite agricultural and ground care machinery business and the largest John Deere dealership in the UK. Established in 1976 and now employing 280 people, we are the market leaders in agriculture, ground care and homeowner products. In addition to holding the prestigious John Deere franchise, we are also dealers for Club Car, Turf Co, Weidenmann and Stihl along with many other high-end brands.

We have an exciting opportunity for a Service Advisor to join our Golf & Turf Service Department at our head office in Milton Common near Thame. Your role will be working with the team of Service Advisors to ensure the smooth running of day to day activities within the workshops.

Our main duties will include:

• Utilising our scheduler and planning tools, allocating work for the technicians around the group based on their expertise and skill
• Dealing with proactive and reactive service and breakdown enquiries via telephone and email
• Managing workshop jobs from start to finish, i.e. dealing with the initial enquiry, scheduling the work, ensuring the correct parts are allocated, preparing invoices and dealing with any queries that may arise
• Developing retail sales revenue through the promotion of both the Service and Parts departments to both existing and new customers
• Ensuring our customer service levels meet our customers’ needs and expectations whilst maintaining a first‑class standard of service at all times

The successful candidate will need to have previous experience, ideally within the Agricultural/Groundcare/Plant industries, either in a mechanical/technical position or as a Service Advisor/Administrator.

The right candidate will have the below skills:

• “Can‑Do” attitude with the ability to remain calm under pressure
• The ability to develop and maintain positive working relationships
• The ability to work individually and as part of a team
• Strong communication and interpersonal skills
• IT skills (Microsoft Excel, Outlook etc. with the ability to quickly learn to use new, previously unfamiliar software)
• Attention to detail and accuracy

Monday to Friday 8am - 5pm

8am - 12pm Saturdays on a rota basis, likely to be 1 in 5 or 6 Saturdays

Office based (OX9 2NZ
)

Basic salary of circa £32k - £35k (dependent on experience) plus generous bonus scheme, 20 days holiday increasing by 1 day for each completed year of service up to a maximum of 25 days (plus Bank Holidays), company pension and financial planning service.