Customer Service & Connections Advisor

Customer Service & Connections Advisor

Location:

Cambuslang
Hourly rate: £13.29, increasing after 6 months.
Job Type: Full-Time, ongoing temporary role

We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships.

• Respond to customer enquiries via phone, email, and online channels.
• Provide accurate information and resolve customer issues in a timely manner.
• Build and maintain positive relationships with customers and stakeholders.
• Update customer records and maintain accurate system data.
• Escalate complex queries where appropriate and follow through to resolution.
• Support customer onboarding and ongoing account management activities.
• Work collaboratively with colleagues to improve service delivery.
• Identify opportunities to enhance the customer experience.

• Previous experience in a customer service, advisor, or contact centre role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A professional and solution-focused approach to customer interactions.
• Good attention to detail and organisational skills.
• Competent in Microsoft Office and customer management systems.
• A team player with a genuine commitment to delivering excellent service.

• Full training and ongoing development.
• Career progression opportunities.
• Company pension scheme.
• Generous holiday entitlement.
• Supportive and professional working environment.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK.