Group Bookings & Box Office Co-ordinator

Job Summary

We're looking for an organised, enthusiastic, and customer‑focused Group Bookings & Box Office Co‑ordinator to join our friendly Box Office team.

• Manage and develop group bookings for schools, community groups and organisations.
• Set up performances on the ticketing system and administer bookings.
• Work with the Box Office team to deliver an accurate, efficient and inclusive ticketing and information service.
• Deliver exceptional customer service in person, by telephone and online.
• Work closely with colleagues across Front of House, Marketing, Community Engagement and Finance.
• Help maximise ticket sales and enhance the visitor experience.
• Support promotions, memberships and additional sales opportunities.

• Experience in a busy customer service, visitor experience or ticketing environment (ideally within the arts).
• Highly organised with excellent attention to detail.
• Enjoys building relationships and communicating with a wide range of people.
• Confident using computer systems and learning new software (experience using Spektrix Ticketing System is an added plus).
• Positive, proactive attitude and enjoys working as part of a team.
• Interest in live events, music, theatre and the arts.
• Must be 18 years of age or over.

Part‑time – Fixed‑Term Contract (6 months, with the possibility of extension). Typically worked over three days per week (22.5 hours) with the opportunity for additional hours.

For a Group Bookings & Box Office Co‑ordinator Recruitment Pack containing the job description, person specification and link to the application form please head to our website. We require all applicants to complete an application form.