Repairs Advisor

Our Glasgow based client has a temporary need for a proactive and customer‑focused Repairs Advisor to join a busy Repairs & Voids team. If you enjoy diagnosing repairs, coordinating contractors and delivering a great service to tenants, this role offers an excellent opportunity to develop your career within the housing sector.

As a Repairs Advisor, you'll be at the heart of the responsive repairs and voids service. You'll manage repair enquiries, prioritise work orders, support contractors and ensure customers receive timely, accurate updates.

• Handling repair enquiries from tenants, colleagues and contractors, logging and progressing them through the housing management system.
• Diagnosing repairs accurately, prioritising work orders and ensuring the right contractor is appointed first time.
• Issuing, monitoring and chasing work orders to ensure completion within agreed targets.
• Processing invoices, variations and recharges, ensuring value for money and accurate cost coding.
• Coordinating void inspections, safety checks and repairs, managing certificates and ensuring properties are ready for re-let.
• Managing warranty defects with contractors to secure timely resolutions.
• Maintaining accurate records, including keys, locks and recharges.
• Supporting KPI delivery, data accuracy and continuous improvement across the service.
• Providing excellent customer service — keeping tenants informed by phone, email and text, and resolving issues promptly.
• Assisting with complaints handling, background reports and customer satisfaction surveys.

You'll work closely with Repairs & Voids colleagues, Housing Officers, Maintenance Managers, Development teams and external contractors — all focused on delivering a safe, responsive and customer‑centred service.

• Experience in repairs, maintenance, property services or a similar housing environment.
• Strong diagnostic skills and confidence prioritising and allocating work orders.
• Excellent communication skills with a calm, customer‑focused approach.
• Ability to manage workloads, chase progress and maintain accurate records.
• A commitment to health & safety, compliance and continuous improvement.
• Someone organised, reliable and motivated to deliver great outcomes for tenants.

This is an excellent opportunity to work with an impressive organisation, the position could last longer than the advertised 2 months.

To find out more, please apply or message Alasdair Reid