Customer Service Advisor

Customer Services Advisor

Customer Service is one of the key areas within the Company. The role of the Customer Service Advisor is to process customer enquiries in an efficient, effective and professional manner taking into account the Company’s and the department’s procedures, the customer specifications, the availability, delivery and the potential increase in sales of our products and services.

• Processing of customer enquiries in a timely and courteous manner
• Issuing quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models
• Ensure full compliance and understanding of the ERP system
• To ensure that all customer orders are entered into the ERP system in a timely manner with sufficient information to allow down stream departments to complete the work
• To ensure that all customer orders are reviewed to confirm compliance with our quotation and that our obligations and commitments can still be achieved
• To advise the customer of any changes to product, delivery/part delivery immediately
• To take advantage of all opportunities to advise customers on product ranges or alternatives which are acceptable for the purpose to which they are to be used.
• To take advantage of all opportunities to advise customers on new products or lines which may be of interest to their business
• To ensure that costs for additional services such as freight and essential overtime costs are advised and agreed by the customer in advance for customers who require immediate service
• To provide customers with an accurate and timely response to their enquiries
• To liaise with the engineering department for specific engineering queries on design or type
• To ensure a satisfactory customer care and after sales service
• To be responsible for knowing and understanding the sales department targets and objectives
• To adhere to the procedures as laid down by the HSE Management System and Quality Management System

• Educated to Standard Grade level, or equivalent, including English and Math’s

• S/NVQ Level 2/3 in Customer Service

• Previous experience in a internal sales environment (Essential)
• Demonstrable experience in a sales environment within the industry (Desireable)

• Ability to communicate both verbally and in writing at all levels
• Ability to build proactive relationships with customers and team members
• Competent in the use of computer systems, in particular Word and Excel
• Excellent attention to detail
• Ability to demonstrate a flexible, “can do” approach to their work
• Ability to plan and organise their workload to ensure deadlines are met
• Experience of using and ERP System along with knowledge of Hydrasun product range is desireable

We are a leading international provider of integrated fluid transfer, power and control products to many different sectors worldwide. As part of D2

Zero, Hydrasun applies experience, knowledge, and insights for a new energy future.

Hydrasun is proud to be an equal opportunity employer. We are committed to diversity & inclusion and do not tolerate discrimination & harassment of any kind.