Specialist Customer Care Colleague

Specialist Customer Care Colleague

• Location:
  Glasgow, G5 8AQ
  

• Duration: 6 months (initially) Temporary to Permanent Opportunity

• Hours/week: 35 hours per week

• PAYE Only

Join us as a Specialist Customer Care Colleague within Barclays Business Banking department, where you will provide exceptional customer service to customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer are met for the Mandates team.

These are quick moving inbound telephony roles and you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to be flexible to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis which may be subject to change at any time as well as operating on a hybrid working model of 3 days in the office and 2 from home (subject to change).

We are looking for candidates with experience in;

• A telephony-based customer service role - demonstrating adaptability and resilience.
• Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions.
• Demonstrate computer literacy with the ability to navigate digital tools efficiently.
• Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach.
• Excellent written and verbal skills

Some other highly valued skills may include;

• Experience in Financial Services including previous Banking roles.
• Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail.
• Experience of managing and resolving customer disputes

As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay (after eight weeks on assignment). You can discuss any special holiday requests, for weddings, graduations or other significant occasions during this initial period with your team leader. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life.

Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.