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Customer Experience & Insights Leader
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-07-29
Listing for:
ScottishPower
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Scottish Power’s SP Energy Networks division seeks a Customer Experience & Insights Manager to lead the CX and Reporting & Insights teams, delivering trusted performance insights and turning customer feedback into tangible improvements. The role requires senior leadership and strong collaboration with frontline teams to drive measurable outcomes across the business.
You’ll champion the Voice of the Customer, translate insights into actions, and embed customer experience into operational
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