Customer Service Representative (2 Posts) - REQ06479 - 482367

internal applicants must apply via myself

this vacancy is internal and open to applications from employees of north lanarkshire council and associated employers
* only. The "apply now" button is not activated for this role. Please log into your myself account for further instructions on how to apply as an internal candidate.

* fusion assets, nlp llp

nlc5 £ 27,937 - £29,666

north lanarkshire council, as one of scotland’s largest local authorities, is committed to creating prosperity and making north lanarkshire a great place to live, learn, work, invest and visit.

our first point of contact for many of our customer is the customer service hub in which we have a vacancy for a customer service representative.

the role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels so this is an exciting time to join our team and shape our customer experience.

as part of our commitment to delivering a flexible and resilient service, the customer service hub operates a multi-skilled approach. Successful candidates will receive training across a range of council services and customer contact channels, enabling them to support customers with a variety of enquiries and continuously develop their knowledge and skills.

to provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and it skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team.

You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

an svq2/higher/national 5 or equivalent level qualification is essential. A customer care qualification is desirable.

work pattern:

35 hours per week - monday to thursday - 08:45 to 16:45; friday - 08:45 to 16:15

working here at north lanarkshire council

if you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well nl.

we also have a full package of learning and development through our learning academy learnnl to help you reach your full potential and further your career.

for more information on local authority careers visit the myjobscotland career hub

north lanarkshire council are happy to talk flexible working, we operate a smarter working policy.

to see our recruitment charter.

* for all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

north lanarkshire council has reached its current allocation of certificates of sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

we are a disability confident leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

we have also adopted the armed forces community covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

north lanarkshire council is committed to #keepingthepromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster,…