Customer Service Consultants | S1 – P1 | Voice

Customer Service Consultants | S1 P1 | Voice | Glasgow Country:
United Kingdom IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE Santander is looking for a Customer Service Consultants based out of Glasgow Contact Centre. We're recruiting for multiple positions, with successful candidates joining us no later than 5 October 2026. Working a 35-hour week between 8am and 8pm, 5 days per week between Monday to Sunday, following a rotating shift pattern of which we'll give you with 4 weeks' notice.

This is a fixed term contract role for 12 months, within Santander and an exciting opportunity to play a crucial part in the TSB to Santander integration. Initially, you'll work from our Glasgow Office full time on-site, focusing on supporting TSB customers throughout their transition to Santander, helping to deliver a smooth and positive experience while ensuring our customers continue to feel confident about their money.

You'll be joining at an important time, with the opportunity to make a real difference for our customers and help shape their experience as they transition to Santander. We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.

To succeed in this role, you will be responsible for:

• Supporting customers across telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Resolving customer queries efficiently and providing clear, practical solutions
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience (required)

Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we'll provide you training

The ability to listen and communicate effectively with customers to truly understand their needs

A willingness to learn, develop and build new skills

A positive and adaptable approach within a fast-paced team environment

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

The ability to follow established processes while using sound judgement and initiative when needed.

Openness to taking on a variety of responsibilities and supporting activities outside of day-to-day expectations.

You will require the right to work in the UK (please see details below)

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

The starting salary is £25,000 together with a £500 flexible…