Customer Service & Escalations Specialist
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-08-21
Listing for:
HarperCollins UK
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Harper Collins UK in Glasgow is seeking a Customer Service Agent on a 2-year fixed-term contract. You will manage escalated inquiries and coordinate with stakeholders to resolve issues within agreed timescales.
As part of the Supply Chain team, you will process orders, handle calls, maintain records, and strive to enhance the service experience for customers while meeting daily SLA targets. Join a busy customer service environment and contribute to efficient issue resolution, calling on strong
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