Customer Service Agent

Job in Glasgow, Glasgow City Area, G1, Scotland, UK

Listing for: News Corporation

Full Time position
Listed on 2026-08-22

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support

Salary/Wage Range or Industry Benchmark: 22000 - 26000 GBP Yearly GBP 22000.00 26000.00 YEAR

Customer Service Agent

Final date to receive applications: 4 October 2026

Department: Supply Chain

Employment Type: Fixed Term Contract

Location: Glasgow

Description

Manage all escalated enquires within our customer service department communicating effectively with customers, stakeholders to resolve issues within expected timelines.

Please note, this is a 2-year fixed-term contract.

Key Responsibilities

Processing orders and taking calls from our customers when needed
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Managing volumes to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Enthusiastic and proactive
Complaint resolution
Work collaboratively with relevant stakeholders
Organised and efficient
Resilient and able to work under pressure
Results and targets focused

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