SLA-Driven Customer Escalation Agent
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-08-22
Listing for:
News Corporation
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
News Corporation in Glasgow seeks a Customer Service Agent to manage escalated enquiries within the customer service department, communicating effectively with customers and stakeholders to resolve issues within agreed timelines.
This is a 2-year fixed-term contract. The role involves processing orders, handling calls, owning customer issues, and improving the overall service experience while ensuring accurate documentation and SLA adherence.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×