Escalations & Customer Experience Specialist; FTC)
Job in
Glasgow, Glasgow City Area, G1, Scotland, UK
Listed on 2026-08-28
Listing for:
HarperCollins Publishers UK
Full Time, Contract
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Harper Collins Publishers UK in Glasgow seeks a Customer Service Escalations Coordinator to manage all escalated inquiries within our customer service department, ensuring timely resolution and effective communication with customers and stakeholders.
You will own customer issues, keep accurate records, and collaborate with cross-functional teams to deliver a high-quality service experience while meeting daily SLA targets and maintaining professional standards. This is a 2-year fixed-term contract.
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