Call Handler - Temporary

Your New Company

You will be joining a well-established public sector organisation delivering a vital frontline service to local communities across Glasgow. Operating 24/7, the team provides essential support to residents, handling a variety of enquiries and incidents that require a professional, empathetic and efficient response.

Your New Role

As a Call Handler, you will be the first point of contact for members of the public, responding to a range of incoming calls in a fast-paced environment. Working on a rotating 4 days on / 4 days off shift pattern, including day shifts, back shifts and night shifts, you will:

• Handle incoming calls from customers and service users
• Respond to telecare and community alarm activations
• Log and process anti-social behaviour complaints
• Manage homelessness reports and requests for emergency assistance
• Provide reassurance and support to vulnerable individuals
• Accurately record information on internal systems
• Liaise with internal departments and external agencies where required
• Ensure all enquiries are handled professionally and in line with established procedures
• This is a temporary opportunity offering competitive rates of up to 23.17 per hour.

What You'll Need to Succeed

To be successful in this role, you will demonstrate:

• Previous experience within a call handling, contact centre or customer service environment
• Excellent communication and listening skills
• The ability to remain calm and professional under pressure
• Strong administration and IT skills
• Experience handling sensitive or challenging situations
• A flexible approach to working a variety of shift patterns, including nights and weekends
• Experience supporting vulnerable customers would be advantageous

What You'll Get in Return

• Competitive hourly rate of up to 23.17 per hour
• A structured 4 on / 4 off shift pattern
• Opportunity to gain valuable experience within a busy public sector environment
• Full training and ongoing support
• The chance to make a genuine difference to local communities
• Immediate start opportunities available

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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