Student Experience Helpdesk Officer
Listed on 2026-09-17
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Student Experience Helpdesk Officer (845557)
FTE
: 1.0 (35 hours per week)
Term
:
Open
The University of Strathclyde is looking for a motivated, customer-focused individual to join our Student Experience Helpdesk team.
This is an exciting opportunity to play a key role in helping students access the support, information and services they need throughout their university journey. Working as part of a busy frontline team, you will provide a welcoming and professional first point of contact through a range of channels including face-to-face interactions, telephone, email and digital platforms.
You will respond to enquiries, provide information and guidance, undertake initial triage, maintain accurate records and help students navigate the wide range of services available across the Student Experience Directorate. Wherever possible, you will resolve enquiries at the first point of contact, ensuring students receive a timely, supportive and positive experience.
We are looking for someone with excellent customer service and communication skills, strong organisational abilities and the confidence to work across a wide variety of enquiries. You will be comfortable working with digital systems and technology and able to deal sensitively and professionally with students who may be distressed, vulnerable or seeking support during difficult circumstances.
As the University continues to develop innovative approaches to service delivery, including the use of digital, self-service and AI-enabled technologies, this role offers an opportunity to contribute to the future development of student-facing services and help shape an outstanding student experience.
Working collaboratively with colleagues across the Student Experience Directorate, you will be part of a team committed to delivering accessible, responsive and student-centred services that support student success and wellbeing.
For informal enquiries, please contact
Mandy South, Student Experience Helpdesk Manager at
Student Experience Helpdesk Officer (845557)
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