Customer Service Coordinator - Documentation
Listed on 2026-09-18
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator, Technical Support
About Us
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.
MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.
Full time, permanent, Glasgow Office
We are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI’s, utilising their Customer Service skills to support both internal and external Customers and answer any queries quickly and efficiently.
How you will help us and what you can expect- Effectively Manage workloads and turnaround times expected by our clients
- Be aware of both client and MSC UK priorities and requirements
- Resolve Customer queries within set deadlines
Develop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience - Awareness of all documentation processes
- Administer clerical tasks and procedures accurately and efficiently
- Improve customer satisfaction through the delivery of excellent customer service.
- Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members
- Ability to maintain high level of customer service under pressure
- Attention to detail
- Ability to meet and maintain deadlines
- Excellent Telephone manner
- Solution driven
- Ability to prioritise
- Effective Time management Skills
- Ability to work individually and as a team player
- Ability to multi-task
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance - 4x salary
- 22 days + a day to take on Christmas Eve or New Year's Eve
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment
This position is open to external candidates. MSC employees who are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.
Whether you're an experienced professional or just starting your career, we have job opportunities for everyone.
MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex,national origin, age, disability or genetics.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).