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Bereavements Support Specialist — Empathy AI Tools

Job in Glasgow, Glasgow City Area, G1, Scotland, UK
Listing for: Royal Bank of Scotland
Full Time position
Listed on 2026-09-21
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below

Royal Bank of Scotland is seeking a Bereavements Customer Support Specialist to deliver compassionate, professional support to customers during difficult times and guide families through the bereavement process.

You will respond to queries, validate documentation, manage records with sensitivity, and collaborate with the Specialist Customer Service Team to share knowledge and improve the service using approved digital tools.

Join us at Royal Bank of Scotland as our next Bereavements Support Specialist — Empathy with AI Tools in United Kingdom.

We are looking to fill the Bereavements Support Specialist — Empathy with AI Tools position at Royal Bank of Scotland in United Kingdom.

The Bereavements Support Specialist — Empathy with AI Tools role at Royal Bank of Scotland is now open for applications in United Kingdom.

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