Part Time Game Night Box Office Operative

PART TIME GAME NIGHT BOX OFFICE OPERATIVE

Published:
September 18, 2026

Location:Braehead Arena, King’s Inch Road, Glasgow, G51 4BN

Department:Ticketing / Box Office
Contract:Casual
Hours:Primarily evenings and weekends, including Glasgow Clan home games and selected Arena events
Reports to:Ticketing Manager / Event Manager

Braehead Arena is one of Scotland's leading indoor sports and entertainment venues and home to the Glasgow Clan, Glasgow's professional ice hockey team.

Throughout the year, Braehead is a busy and varied environment. Alongside Glasgow Clan home games, the Arena hosts concerts, sporting events, family entertainment and other live events, while Braehead Ice Centre provides public skating, ice discos, lessons and other ice activities.

We are looking for friendly, reliable and confident people to join our Box Office team on an occasional basis, primarily supporting Glasgow Clan game nightsas well as selected Braehead Arena and Braehead Ice Centre events.

This is an ideal role for someone looking for flexible occasional work and who enjoys being part of the atmosphere of live sport and entertainment.

As a Game Night Box Office Operative, you will often be one of the first members of our team that customers meet when arriving at Braehead Arena.

Working as part of the Ticketing and Event Operations team, you will help customers purchase, collect and resolve queries relating to their tickets, ensuring they receive a friendly, efficient and professional service.

Game nights can be busy and fast-moving, particularly immediately before doors open and face-off. You will therefore need to remain calm, organised and approachable while dealing with a high volume of customer enquiries.

Full training on our ticketing systems and procedures will be provided.

Your duties will include:

• Providing a welcoming and professional service to supporters and visitors.
• Selling tickets for Glasgow Clan games, Braehead Arena events and Braehead Ice Centre activities where required.
• Processing customer transactions accurately using our ticketing and payment systems.
• Assisting customers with ticket collections and digital ticket queries.
• Helping customers locate bookings and resolve straightforward ticketing issues.
• Assisting with seating enquiries and helping customers understand the Arena seating plan.
• Processing ticket upgrades, exchanges or other authorised changes in accordance with company procedures.
• Supporting customers with accessible seating and companion ticket enquiries.
• Providing customers with accurate information regarding events, timings, seating and venue facilities.
• Escalating more complex ticketing or customer service issues to the Ticketing Manager or Duty Manager.
• Maintaining an organised and professional Box Office working environment.
• Following appropriate procedures for payments, customer information and data protection.
• Communicating effectively with colleagues in Ticketing, Front of House, Security and Event Operations.
• Supporting the wider venue team where reasonably required during particularly busy events.
• Representing Braehead Arena, Glasgow Clan and Braehead Ice Centre positively and professionally.

Previous box office or ticketing experience is helpful, but not essential. We are particularly interested in people with the right attitude and customer service skills.

You should be:

• Friendly, confident and approachable.
• Comfortable speaking with members of the public.
• Committed to delivering excellent customer service.
• Comfortable using computers and learning new software.
• Accurate when handling transactions and customer information.
• Able to communicate clearly and professionally.
• Calm and effective when working in a busy environment.
• Comfortable resolving…