First-Touch Resolution Specialist
Listed on 2026-10-02
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support
ICE Services, a UK-based music technology company, seeks a Solutions Hub Officer to log, monitor, and resolve incoming service requests while reporting status against KPIs. You will work in a fast-paced team, handling queries and supporting both Service Desk and CSS with data-driven insights.
The role offers flexible working options and opportunities to improve customer experience, learn ICE processes, and contribute to continuous service improvements in a dynamic environment.
Step into the First-Touch Resolution Specialist role at ICE Services in United Kingdom and grow with us.
Full responsibilities and requirements are described in the listing above.
Learn more about the First-Touch Resolution Specialist role in the description above.
We appreciate your interest in this position.
Join ICE Services and contribute to our ongoing work.
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