Customer Service Advisor

Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to improve your communication and customer care skills.

This is an exciting opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business community.

• Follow all company policies and procedures to ensure audit accountability for all activities.
• Provide detailed and accurate vehicle quotes for products direct to employees and employers and communicate relevant client feedback to support sales.
• Receive and check all vehicle orders and validate against existing risk limits set by the business.
• Liaise with clients, their employees, dealers and suppliers to specify and order vehicles to customer requirements.
• Monitor vehicle order progress and ensure delays or other concerns are shared with all parties, explained and resolved within acceptable timescales.

• Office based customer service experience including both over the phone and by email, with occasionally face to face meetings.
• Excellent written and verbal communication skills.
• Strong customer service focus, demonstrating high standards in every customer interaction.
• Ability to work effectively both as part of a team or with sole focus.
• Effective planning and prioritisation.
• Microsoft Office (Outlook, Word & Excel) capability beyond beginner level.
• A knowledge of vehicle leasing and/or vehicles an advantage but not essential.

There are no specific qualifications or minimum educational requirements needed for this role.

Marshall Leasing is a trading division of N.I.I.B. Group Ltd, trading as Northridge Finance, which in turn is a 100% subsidiary of the Bank of Ireland (UK) Plc. Marshall Leasing is a fleet management and contract hire business positioned at number 17 in Fleet News (FN)50. The business has grown to a fleet size of around 14,000 vehicles and focuses on the provision of personal and flexible customer service.

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Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused
  - Self
• Better together
  - Self
• Be Decisive
  - Self
• Take Ownership
  - Self
• Manage Risk
  - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.