Associate Project Manager – Merchants

As an Associate Project Manager – Merchants, you’ll play a key role in activating iCoupon services across our retail partners’ airport networks. Working closely with retailers and internal teams, you’ll coordinate project rollouts from initial handover through to successful go-live.

This is a customer-facing role that combines project coordination, stakeholder management, customer success and operational delivery. You’ll be responsible for managing multiple projects simultaneously, building strong relationships, leading customer meetings, delivering training, solving problems and ensuring projects remain on track against agreed timelines.

We’re looking for someone who is a strong communicator, highly organised, proactive, curious and solution-focused. You’ll be confident engaging with customers, comfortable handling challenging conversations when required, and able to balance customer needs with business objectives. Success in this role requires excellent time management, attention to detail, accountability, relationship-building skills, commercial awareness, adaptability and a commitment to delivering an exceptional customer experience.

Fluency in Brazilian Portuguese and/or Spanish is highly desirable, as you’ll be working with customers across international markets.

Skills:

• Professional proficiency in English, with fluency in Brazilian Portuguese and/or Spanish highly desirable.
• Excellent verbal and written communication skills
• Strong customer service and customer relationship management skills
• Stakeholder management and relationship-building experience
• Experience working in a customer-facing environment such as customer support, account management, customer success, project coordination or project management
• Outstanding organisation and time management skills
• Ability to manage multiple priorities, projects and deadlines simultaneously
• Strong problem-solving and analytical thinking skills
• A proactive mindset with the confidence to take ownership and drive outcomes
• Ability to lead meetings, presentations and customer training sessions
• Confidence handling difficult conversations and resolving issues professionally
• Commercial awareness and understanding of how project delivery impacts business performance
• Adaptability and resilience in a fast-paced environment
• Continuous improvement mindset with an interest in process optimisation and efficiency
• Accountability and a strong sense of ownership from project initiation through to completion
• Experience using CRM, project management or workflow management systems is advantageous but not a requirement
• Strong working knowledge of Microsoft Office applications, particularly Excel, Teams, Outlook and Share Point

Annual Salary: £29k

Location: Ilkley, West Yorkshire (Hybrid)