Customer Experience Operations Leader
Listed on 2026-10-10
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Kura in Glasgow is seeking an experienced Customer Experience Leader to head a high-performing operations team within a major client project. You will shape delivery, coaching leaders, and ensuring the team delivers outstanding service while meeting commercial objectives.
This role requires a strong background in contact centre or BPO operations, a track record of KPI delivery, and the ability to build trusted client relationships while fostering a positive, growth-focused culture.
Our group is growing, and we are hiring a Customer Experience Operations Leader in Glasgow, Scotland, United Kingdom.
We appreciate your interest in this position.
Join CCMA
- Call Centre Management Association and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Customer Experience Operations Leader role at CCMA
- Call Centre Management Association, based in Glasgow, Scotland, United Kingdom.
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