Customer Service Advisor

Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor to join our client in Glasgow, providing excellent customer service within the banking sector.

You'll handle inbound calls, support customers with queries across a range of banking products and services, and help resolve issues efficiently. This is a fantastic opportunity for someone who enjoys helping people and wants to develop their career within a supportive contact centre team.

Benefits and Package for a Customer Service Advisor:

Salary: £13.45 per hour

Hours:

37.5 hours per week, shifts between 8am-8pm, Monday-Sunday, including weekends and bank holidays

Contract Type:
Permanent, full-time

Location:

Glasgow

Full training and ongoing support

Career development and progression opportunities

Generous holiday entitlement, increasing with length of service

Pension, healthcare and wellbeing benefits

Supportive and inclusive team environment

Key Responsibilities of a Customer Service Advisor:

Handling inbound customer calls, providing guidance and support across banking products and services

Building positive relationships with customers through clear communication and a helpful approach

Listening carefully to identify customer needs and providing tailored solutions

Taking ownership of customer queries and resolving issues accurately and efficiently

Using multiple systems and digital tools to manage customer interactions and administrative tasks

Maintaining up-to-date knowledge of products and services to provide accurate information

Working towards performance and customer satisfaction targets, applying coaching and feedback to improve

Key Skills and

Experience of a Customer Service Advisor:

A passion for delivering excellent customer service

Strong communication and listening skills, with an empathetic approach

Resilience and the ability to work effectively in a fast-paced environment

Good problem-solving skills and attention to detail

Confidence using different software applications and digital tools

A flexible approach to teamwork and changing priorities

Availability to work the required shifts, including weekends and bank holidays

A willingness to learn and develop your skills

If you are interested in this position and have the relevant skills, please apply now!

Red Recruitment (Agency)