Specialist Customer Care

We’re looking for passionate, customer‑focused colleagues to join Wealth Customer Care as a Specialist Customer Service Advisor, where every conversation is an opportunity to elevate the service to our valued customers.

This role is ideal for colleagues with experience in customer service, retail, hospitality, or any environment where supporting customers with empathy, confidence, and professionalism is key. As the first point of contact for our Wealth customers, you’ll play a critical role in delivering an elevated, personalised service that reflects the very best of Barclays.

• Acting as a trusted first point of contact for primarily Wealth customers via inbound calls along with other business areas to support clients.
• Demonstrating empathy and sound judgement to support customers through both everyday and more complex or emotive queries.
• Resolving issues efficiently while maintaining a calm, professional approach in a fast‑paced environment.
• Using multiple digital systems simultaneously to deliver accurate, high‑quality outcomes for customers.

• Excellent verbal communication – able to analyse, interpret and clearly explain complex information to our customers with empathy and understanding.
• Resilience under pressure – comfortable working in a demanding, high‑volume environment while maintaining exceptional service quality.
• Conflict resolution and problem‑solving – strong active listening skills, with the ability to de‑escalate situations and reach effective outcomes with diplomacy and tact.
• Advanced digital capability – confident multitasking across a range of systems, tools and software, utilising AI technology.
• Empathy‑led service – able to demonstrate genuine care and understanding to elevate the Premier customer experience in every interaction.

• Experience working flexibly across multiple customer‑care functions
• Ability to transfer knowledge and skills across different customer service functions

Colleagues must be able to work a range of shifts between 7am and 11pm, across 7 days a week, as part of a rotational shift pattern.

• A comprehensive core benefits package, including pension, private medical insurance, life insurance and income protection.
• Full training, ongoing development, and the support of a collaborative, high‑performing team.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.

At Barclays, this isn’t just a role—it’s an opportunity to build a career where your skills, empathy and impact truly matter. If you’re passionate about delivering exceptional service and helping our Wealth customers, feel valued, supported and confident, we’d love to hear from you.

We are happy to consider those who can work from our Glasgow site.

To provide exceptional customer service while resolving more complex customer needs/requests. Focused on building a relationship with our customers that allows us to add value to our customer interactions.

• Provision of customer service through various communication channels including chat, email and phone.
• Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Development and…